What kind of home are we coming to?

• Single-family house
• Condo or townhouse
• Apartment
• Mobile or manufactured home
• A business or commercial space

Where is the system we'll be working on?

Pick every place that applies, inside and out.

• Basement
• Attic
• Closet or utility room
• Garage
• Crawl space
• Outside

About how old is the system?

Your best guess is fine. The install date is often on the unit's label.

• Less than 5 years
• 5 to 10 years
• 10 to 15 years
• More than 15 years
• Not sure

What's going on?

Pick everything you've noticed. If you smell gas, leave the house and call us right away. We answer 24/7.

• No heat
• No cooling
• It runs but can't keep up
• A strange noise
• Water leaking
• A burning or unusual smell
• Thermostat trouble
• Higher bills than usual
• Nothing wrong, it's a tune-up

Can you snap a photo of the unit and its label?

The label lists the make, model and serial number, so we can bring the right parts the first time.

Will there be pets at home during the visit?

We love meeting them. It just helps us keep doors closed and everyone safe.

Tell us about them

A name and anything we should know, like a dog who likes to slip out the door.

Anything we should know about parking or getting in?

Where to park, which door to use, a gate or lockbox code, a steep driveway in winter.

Who should we reach on the day?

Your technician will call or text before heading over.

What's the best way to reach you on the day?

• A phone call
• A text message
• Email